Terms and refunds
Lotus & Stars is a trading name of Ondera Labs LLC, a Wyoming company. By placing an order you agree to these terms.
What you are buying
A personal astrology reading made from the birth details you give us, delivered by email as a PDF (and audio files with the Gift Set), usually within 48 hours. You must be 18 or over to order.
Astrology is not a guarantee
For reflection and personal insight. Not a prediction or guarantee, and not a substitute for medical, psychological, financial or legal advice. Astrology is a tradition of interpretation, and a reading does not promise any outcome. It describes the patterns and timing in your chart to help you reflect. You remain fully responsible for your own choices and actions, and we are not responsible for any decision you make because of a reading.
Why your reading may differ from other sites
We use Vedic (sidereal) astrology with the Lahiri ayanamsa and whole sign houses. Western astrology, other ayanamsas, other house systems and small differences in birth time all give different results, so your signs, houses and dates may not match another website, app or astrologer. That is a difference of method, not a mistake.
Your birth details
Your reading is only as exact as the details you give us. Please check your date, time and place of birth before you pay. We make your reading from the details exactly as you entered them.
Cancellation and our 7-day guarantee
Each reading is made for you alone, and work on it starts as soon as you order. When you order, you ask us to begin straight away and you agree that you lose your statutory right to cancel once we start (or, for an instant product, once it is delivered).
Separately, every order comes with our voluntary 7-day satisfaction guarantee: if you are not happy with what you received, reply to your delivery email (or write to us) within 7 days of delivery and we will make it right or refund you in full. Refunds go back to the card you paid with. This guarantee is in addition to your legal rights, not instead of them.
Our promises to you
If we make a mistake, for example your reading never arrives, we used details different from the ones you entered, or the file is damaged, tell us within 14 days at support@lotusandstars.com and we will correct and resend it within 24 hours of hearing from you.
If you find a more exact birth time within 60 days of your order, tell us and we will re-run your reading with the new time, free of charge, once.
Payment and your rights with Link
Your payment is processed by Stripe through Link, which sells your order on our behalf and sends your receipt. Link offers its own buyer support: you can contact Link about a payment, and in some cases Link may issue a refund within 60 days of purchase. Please contact us first; most questions are answered the same day.