Privacy
Lotus & Stars is run by Ondera Labs LLC. This page explains what we collect and what we do with it.
What we collect
To make your reading we ask for a name, your date, time and place of birth, your email address and, if it is a gift, a gift message. For a Love Match we also ask for the second person's details and where the two of you are now. If you ask a question, we keep your question. Payments are handled by Stripe; we never see or store your card number, and we do not give Stripe your birth details.
If you use our free Moon sign tool, we use your birth details only to work out your Moon and email you the result. We keep your email address only if you tick “Keep me posted”, and every email we send has a way to unsubscribe.
What we use it for
Only to make and deliver your reading and to answer your questions. A few days after your reading arrives we send one email asking how it landed. If you leave a review and say we may show it, we show it on our website with the first name and place you give. We do not sell your details, and we do not send marketing email unless you ask us to.
How long we keep it
We delete your birth details, your question and any gift message from our order records 60 days after your reading is delivered. Details from a checkout that was not paid for are deleted within 3 days. Your reading itself, which shows your chart, stays on your private My Stars page so you can come back to it; ask us and we delete that too. Records of the purchase itself are kept for as long as the law requires for accounts and tax.
Who else handles it
Stripe (payments, tax and receipts), Vercel (website hosting and storage), Resend (sending email), GitHub (running the job that prepares your reading) and Anthropic (writing software that helps turn your calculated chart into the words of your reading). Each handles your details only to provide that service.
Cookies
Meta (Facebook and Instagram) can place a cookie so we can see which of our posts and ads bring visitors and sales, and show our ads to people likely to be interested. Under the same choice, Microsoft Clarity records how pages are used (clicks, scrolling and taps) so we can see where our pages are hard to use. Clarity hides what you type into forms, including your question and birth details. How this works depends on where you are:
In the United States: these cookies are on when you arrive, and we show a short notice saying so. Tap “Turn off” on that notice, or use this switch, and it stays off in this browser:
Everywhere else (including the UK, the EU, Canada and Australia): we use only the cookies the site needs to work, unless you click “Accept” on our cookie notice.
We never share your birth details or your question with Meta or Microsoft. We use a small cookie to remember your country for a day, only to show the right notice. You can change your mind at any time by clearing this site's data in your browser.
Your choices
You can ask us at any time to see, correct or delete your details. Write to support@lotusandstars.com.